When restaurant operators talk to AI chatbots, what do they talk about? Toast, the POS supplier to more than 170,000 U.S. restaurants, has some answers. The company on Tuesday published data about how ...

It’s hard to believe that just a few years ago, Large Language Models (LLMs) like ChatGPT, Claude, and Gemini weren’t widely used—or used at all! Now organizations and corporations in every industry ...

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company chatbots for customer service issues. Customers aren't rejecting AI. They're ...

Eri Petherbridge, a psychology student in Boone, N.C., was going to therapy three times a week when her therapist suggested she start using an artificial-intelligence chatbot for support between ...

Warning: This graphic requires JavaScript. Please enable JavaScript for the best experience. President Donald Trump and other conservatives have accused artificial ...

Anthony knows the feeling of grief well. Before the pandemic, his mother, father, and brother died within a few years of one another. When the 55-year-old lab technician from the Northeast received ...

We’ve all experienced the tendency of AI chatbots to tell us what we want to hear, but there are two other, more nuanced factors that help chatbots worm their way into human hearts. In addition to ...

A new study is putting a spotlight on the systemic left-leaning bias the most prominent AI chatbots have. The Washington Post published a report Wednesday that tested popular AI tools like OpenAI's ...

This year’s Digital News Report marked a notable milestone: for the first time, social and video networks overtook news publishers as a source of news globally. As audiences continue to migrate toward ...

About 60% of U.S. adults say they read AI summaries at the top of search engine results, while about 30% say they don’t, and 10% are unsure. When a Google AI Overview accompanies search results, ...

The takeaway: Despite the apparent growth of an anti-generative AI movement, more Americans are using chatbots than ever before, according to a new survey. But somewhat paradoxically, just 16% of ...